Background
A wholly-owned subsidiary of Christus Health, Christus Medical Group is a Catholic, faith-based physician employment and practice management organization employing over 90 physicians and other healthcare providers in family practice, internal medicine, pediatrics, obstetrics/gynecology and other specialties. They operate more than 40 medical clinics throughout Louisiana and Texas and provide staffing for several hospital based programs
Need
Executives were looking for an enterprise Business Intelligence reporting solution that would enable them to easily track strategic initiatives and monitor benchmarks. The current method of acquiring this analysis was to create Excel spreadsheets from operational reports; this was such a time consuming process that management could only produce and distribute a handful of reports.
Results
dashboardMD was able to provide a web-based solution that extracts the Business Intelligence needed from their existing data, then automatically generates all types of analysis reports, including trends, projections, and tabular reports with drill through. Custom productivity reports were built that allowed executives and managers to easily monitor and benchmark provider productivity using work RVUs, with annualized and year to date totals by facility and physician. Reports are now distributed via email with a push reports delivery system.
Overall the impact on resources was tremendous; two financial analysts each saved 40 hours a month and were able to focus on more productive activities. The client reported significant benefits from having fact based analysis at their fingertips including management by exception, noting that “with preventative management in place, the sooner information is available, the quicker solutions are recommended.”
Medical Coding Consultants: Eliminated Producing and Distributing Customer Reports
Background
Medical Coding Consultants offers expertise in all aspects of revenue cycle management, including medical billing, coding, reimbursement, collections, payer contracting, and consulting. They have over 16 years experience supporting the needs of hospital based physician groups, physician practices, CMHCs, CORFs/ORFs, and IDTFs.
Need
As a rapidly growing company, Medical Coding Consultants was looking for a way to streamline operations and run their business more efficiently. Staff members spent hours preparing monthly customer reports. As their volume of customers grew, so did requests for additional analysis reports, which frequently meant interrupting the work day to accommodate these special requests. Distribution was also time-consuming, with staff faxing reports for hours at a time.
The company also needed a way to gain better control over internal processes, but lacked the Business Intelligence analysis required to gain insight into how their business was performing and which areas needed to be improved.
Results
dashboardMD provided a web-based solution that completely automated customer report creation and delivery, with the Business Performance Analysis tools needed to track and analyze their internal performance.
Customers now receive monthly reports automatically, via email on the 5th day of every month, with a push reporting system, saving about 20 hours a month. Web-based Executive Dashboards have eliminated requests for specific analysis reports; customers can log on anytime and have access to a complete Business Intelligence reporting solution with trends, projections, and tabular reports with drill through.
Offering Executive Dashboards has also proven to be a substantial competitive advantage when attracting new customers and existing customers have reported they are more satisfied with their service.
Business Performance Management tools have enabled the company to benchmark and monitor internal activities. Pinpointing process bottlenecks and improving a number of procedures has further increased productivity and resulted in an average decrease of 9 days for days in Accounts Receivable across all accounts. As a result, staff has more time to focus on core billing and collections responsibilities, which has cut the average turnaround time for claims processing by 3 days.
