Solution delivered:
dashboardMD provided a web-based solution that completely automated customer report creation and delivery, with the Business Performance Analysis tools needed to track and analyze their internal performance.

Background

Medical Coding Consultants offers expertise in all aspects of revenue cycle management, including medical billing, coding, reimbursement, collections, payer contracting, and consulting. They have over 16 years experience supporting the needs of hospital based physician groups, physician practices, CMHCs, CORFs/ORFs, and IDTFs.

CHALLENGE

As a rapidly growing company, Medical Coding Consultants was looking for a way to streamline operations and run their business more efficiently. Staff members spent hours preparing monthly customer reports. As their volume of customers grew, so did requests for additional analysis reports, which frequently meant interrupting the work day to accommodate these special requests. Distribution was also time-consuming, with staff faxing reports for hours at a time. The company also needed a way to gain better control over internal processes, but lacked the Business Intelligence analysis required to gain insight into how their business was performing and which areas needed to be improved.

RESULTS

dashboardMD provided a web-based solution that completely automated customer report creation and delivery, with the Business Performance Analysis tools needed to track and analyze their internal performance.

Customers now receive monthly reports automatically, via email on the 5th day of every month, with a push reporting system, saving about 20 hours a month. Web-based Executive Dashboards have eliminated requests for specific analysis reports; customers can log on anytime and have access to a complete Business Intelligence reporting solution with trends, projections, and tabular reports with drill through.

Offering Executive Dashboards has also proven to be a substantial competitive advantage when attracting new customers and existing customers have reported they are more satisfied with their service.

Business Performance Management tools have enabled the company to benchmark and monitor internal activities. Pinpointing process bottlenecks and improving a number of procedures has further increased productivity and resulted in an average decrease of 9 days for days in Accounts Receivable across all accounts. As a result, staff has more time to focus on core billing and collections responsibilities, which has cut the average turnaround time for claims processing by 3 days.

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